The Impact of Social Public Opinion towards Public Administration Reform – Case study in Ninh Kien District, Can Tho City

DOI: 10.18173/2354-1075.2021-0006

Abstract

The study was conducted to analyze the impact of social opinion towards public administration reform in Ninh Kieu district, Can Tho city. The research data was collected by questionnaire method for 170 people involved in handling administrative procedures at the ward level and relevant organizational units in Ninh Kieu district, Can Tho city. Descriptive statistical methods is mainly used in study to analyze people’s perception about social opinion factors affecting public administration reform activities. The research results identified that local perception’s people habe a good understanding of public administration reform, so, it is necessary to supplement procedures, well organize the implementation of procedures, as well as regular and serious inspection. It is possible to promote their own strength to contribute to building a democratic, clean, strong, professional administration and effective operation to serve the citizen. On that basis, the study proposesd several solutions to contribute to further improving the efficiency of the public administration reform in Ninh Kieu district. The analysis from this study, although the sample number is not comprehensive enough in a wide territory, is expected to be the basis for a deeper and broader analysis of the public administration reform based on quantitative analysis of impact factor.