Evaluation on the digital transformation of Vietnamese customs from 2014 to 2022

Abstract

In order to catch up with the general trend of the world customs, and to facilitate cross-border
trade between Vietnam and its partners, Vietnamese customs is drastically implementing the digital
transformation process. Using an analysis-synthesis method based on domestic and foreign secondary data
sources, the article has comprehensively assessed the digital transformation conducted by the Vietnamese
customs authority from 2014 to 2022. In particular, the article (1) reviews the important milestones; (2)
analyzes and evaluates in detail the achievements and limitations in the progress towards the goal of
digitization; (3) makes some recommendations to the competent authority to help overcome the remaining
limitations and to promote the digital transformation of Vietnamese customs.