Digital transformation journey at the Banking Academy of Vietnam- Current status and Solutions

Abstract

After 62 years of formation and development, the Banking Academy of Vietnam (BAV) is facing
new challenges in terms of development orientation in the context of a rapidly changing digital economy and
digital society. The strengths of BAV in the past have been promoted and brought BAV’s position today as a
convenient location in the center of Hanoi, a school affiliated with the banking industry, with a long history
of training and a team of committed and enthusiastic lecturers. However, in the new context of the digital
age, many advantages may have reached their limit and besides, many factors have revealed weaknesses
that need to be overcome, leaving little room for development. BAV’s campus is always overloaded, library
space is becoming more and more cramped, the management of lecture halls and facilities is becoming
increasingly inadequate, the need for learner experience is increasing, especially for digital services, etc. Digital
transformation (DT) is considered the key to help BAV overcome the above weaknesses, helping to increase
effectiveness and efficiency in management and administration activities and improve competitiveness in the
context of integration. This study was conducted with the goal of determining the current status and solutions
to effectively implement DT activities at BAV in the period 2022-2025, vision 2030.