Evaluating university library service quality with LibQUAL+®
Abstract
Brief overview of the establishment and development of LibQUAL+®. Introducing the 22 criterions divided in 03 dimensions: AS-Affect of service (09 criterions), IC-Information Control (08 criterions), LP- Library as Place (05 criterions) of the LibQUAL+®. Introducing main objectives of LibQUAL+® and how to use LibQUAL+® to evaluate library services
điểm /
đánh giá
Published
2015-12-10
Issue
Section
RESEARCH - EXCHANGE