RAINING AND DEVELOPING ELDERLY HUMAN RESOURCES FOR VIETNAM’S HOSPITALITY SECTOR AMID DIGITAL TRANSFORMATION

Tóm tắt

This study investigates the training and development of elderly human resources in
Vietnam’s hotel and restaurant sector in the context of digital transformation. Drawing
on survey and transcript data from 56 elderly employees (aged 60–65) from Hanoi, Ho
Chi Minh, Ha Long and Da Nang, the research explores their demographics, digital
skills, training needs, perceived barriers, and motivations. The findings reveal that while
elderly workers bring substantial service experience and motivation, they face challenges
in adapting to digital tools due to limited training and workplace stereotypes. Tailored
training programs that accommodate the learning preferences of elderly individuals, along
with respect and intergenerational mentoring, can enhance their integration. The study
contributes to theory by extending the Technology Acceptance Model (TAM) to elderly
employees in hospitality and offers practical guidance for inclusive workforce development
in Vietnam.