Patient Satisfaction at Trung Ha General Clinic in 2024 – 2025

Abstract

A cross-sectional study was conducted on 392 patients holding health insurance cards who sought medical care at Trung Ha General Clinic, Thuy Nguyen City, from October 2024 to February 2025. The study aimed to assess the level of patient satisfaction and associated factors. A standardized assessment toolkit issued by the Ministry of Health was utilized, covering five key dimensions: accessibility, information transparency, physical infrastructure, and the attitude and competence of medical staff. Results revealed that average satisfaction scores ranged from 3.94 to 4.15 on a 5-point scale. The highest-rated domain was the communication attitude of healthcare staff (4.15 ± 0.42), while physical infrastructure received the lowest rating (3.94 ± 0.42). The study also identified statistically significant differences in satisfaction levels across demographic groups, including age, gender, occupation, and place of residence. Male patients reported higher satisfaction than females; rural residents were more satisfied than those in urban areas. Patients under 30 years old had the highest satisfaction scores (4.34 ± 0.21), followed by those aged 30–40 (4.11 ± 0.37), and those over 40 (4.00 ± 0.45). Civil servants, government employees exhibited the lowest satisfaction (3.93 ± 0.35). In general, patients expressed a favorable evaluation of the quality of healthcare services at the clinic. However, there remains a need to further improve physical infrastructure and enhance the overall patient experience in the future.