The impact of digital transformation on organizational resilience of Vietnamese commercial banks
Keywords:
Digital transformation, Organizational resilience, Commercial banks, Vietnam
Abstract
The purpose of this study is to examine the impact of digital transformation measured by digital
intensity and transformation management intensity on dimensions of organizational resilience, including
situational awareness, management of keystone vulnerabilities, and adaptive capacities in Vietnamese
commercial banks. This study surveyed 412 employees from 17 Vietnamese joint stock commercial banks
from January 2022 to May 2022 and employed structural equation modeling (SEM). The results showed that
digital intensity and transformation management intensity positively impacted all dimensions of organizational
resilience. These findings provide several practical implications for Vietnamese commercial banks.
